Inbound Call Center Representative
International Graduate Services
Organizes and directs the day-to-day activities related to the operation of the Call Center. Responsible for managing, training & guiding call center agents in performing their duties. Provides support, reports & resolves problems and complaints. Monitors agents & contact center performance, and analyzes reports. Helps developing schedules to ensure adequate staffing levels.
Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
Outstanding telephone skills; polite, friendly manner working with students
Proficient in computer literacy and knowledgeable of Microsoft Office
Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
Customer Service Experience.
Excellent analytical, communication and writing skills.
Ability to work flexible schedule.
Will require occasional weekend work
Office hours and work times are based on student needs; including availability for students’ worldwide.
Key Duties and Responsibilities:
Receive calls, live chat and emails from students, e.g. queries, requests, orders and complaints;
Problem solve and resolve issues
Hourly Wage, Non-exempt